Delivery and returns: everything you need to know
We ship fast and reliably across Canada
Shipping is fast and reliable across Canada. Our FLO Home EV charging stations (X3, X6 and X8) ship free of charge.
Order preparation
Orders are prepared and shipped within 1 business day, excluding weekends and holidays.
Orders placed over the weekend ship the next business day.
Delivery timelines
Once your order has shipped, delivery typically takes:
- Québec: 1 business day
- Ontario: 2 business days
- British Columbia: from 5 to 7 business days
Most customers in Québec and Ontario receive their order within 2 to 3 business days after purchase. Delivery times may be longer for remote or hard-to-reach locations.
Carrier, tracking and secure delivery
All orders ship via FedEx Standard Ground. You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
To help ensure your charging station arrives safely, deliveries may require a signature at the time of delivery.
If no one is available at the delivery address, FedEx will contact you to reschedule delivery.
Shipping rates
EV charging stations: free standard shipping across Canada.
Accessories: shipping fees are calculated at checkout based on your delivery address and order details. You’ll always see the total shipping cost before completing your purchase.
Shipping destinations
We ship within Canada only.
PO Boxes are not supported.
Returns
We want you to feel confident in your purchase.
Products purchased on our online store may be returned within 30 days of purchase, provided they:
1) Have not been installed
2) Show no signs of use or damage
3) Are returned in their original packaging, with all components included
Opening the box is acceptable, as long as the product has not been installed or used.
Installed products are not eligible for return.
How to request a return
To initiate a return, please contact our customer support team with your order number and reason for return.
Return shipping costs are the responsibility of the customer.
Refunds are issued once the returned product has been received and reviewed. Processing times may vary depending on your payment method.
You can initiate your return by reaching out at service@flo.com
For electricians and trade professionals
Online orders on store.flo.com are intended for residential customers.
If you’re an electrician or trade professional looking to purchase charging stations for installation projects, please contact our customer support team for information on wholesale purchasing options.
Feel free to reach out at service@flo.com