The program is live. In the FLO app, go to the Me tab, open Account & settings, then FLO Reward Program. Read the Program Terms and Conditions and tick the box to accept them; the same page shows the current rate. You may be asked to enter and/or your address. You need a FLO account in good standing and the latest version of the app. Your rewards start the day FLO confirms your enrolment in the app.

EV drivers who hold a FLO User Account, are residents of Canada and have reached the age of majority in their province or territory. You can earn Rewards on eligible FLO public stations with your account alone and, if you own an eligible FLO Home Charging Station (X3, X5, X6 or X8) connected to the Internet (via Wi-Fi or PLC module) and paired with your account, at home as well. Business and fleet accounts established in Canada can also join, for charging on eligible FLO public stations (see "Can I join with a business or fleet account?"). The Program is intended for EV drivers: site hosts are not eligible in their capacity as owners of FLO charging stations, but they may join as EV drivers if they meet the conditions above.

No. Any FLO app user in Canada can enrol and earn at eligible FLO stations. A connected FLO Home adds your home charging, and if you already own one, there's nothing to buy.

No. No fees, no deposit, and no purchase required beyond the charging you choose to do.

No. Rewards start on the day you join; earlier charging doesn't count.

Yes, if you have your own eligible FLO Home, installed for your exclusive use, paired with your account and connected to the internet (building Wi-Fi, your own connection, or the PLC module of the X5). A charger that belongs to and is managed by the building, the condo syndicate or a company isn't eligible, even if you're its regular user.

10¢ for every eligible kWh at home on your connected FLO Home and at eligible FLO stations. Same rate in both places, calculated to the cent, with no minimum per session.

No. No levels, no tiers. Your rewards are in dollars, at one rate.

Public FLO stations shown on the map in the FLO app when you apply the "FLO" filter (at the top of the Map tab). Free or paid makes no difference: a free eligible public FLO station earns rewards. Stations that disappear when the filter is on, including partner-network stations and private stations such as workplace or building chargers, don't earn rewards, even if you pay to charge there. What counts is the station's status at the time of your session. If your employer's stations are public FLO stations and appear with the filter, they earn like any other.

Pair your FLO Home with your FLO account under the "My Charger" tab of the app, with the station connected to the internet (Wi-Fi for the X3, X6 and X8; the PLC module for the X5), and follow the instructions in the app. Your station must be connected and communicating with FLO when you charge, so that FLO receives the charging data. A station can be paired with one account only; you can pair more that one eligible FLO Home, and each one earns. A station shared with other households isn't eligible.

The FLO Home X3, X6 and X8, connected through Wi-Fi, and the X5, connected through its PLC module, each paired with your account under "My Charger" in the FLO app. The FLO Home G5 can't connect to the internet and isn't eligible. No other charging station brand or model is supported.

It came in the box with your X5. It plugs into a wall outlet and connects the station to the internet through your home's electrical wiring. If you no longer have it, a replacement adapter is available at store.flo.com. Once connected, pair the station under "My Charger" in the FLO app.

Your station must be connected and communicating with FLO for sessions to be recorded; you may miss sessions and rewards while it isn't. If it reconnects and FLO receives the data, FLO may be able to credit those sessions, but this isn't guaranteed. Keep your station connected and check its status in the app; a Wi-Fi extender usually fixes a weak signal.

Charging at partner-network or private stations; sessions started as a guest without signing in or with a credit card directly at the charging station; sessions on a FLO Home that isn't connected or paired at the time, or that is shared with other households or used for a fleet, a workplace or a business; 

Until spring 2027, your sessions are listed in your History in the FLO app (Me tab, Account & settings); add the kWh of your eligible sessions and multiply by 10¢ to estimate your rewards. History of public stations shows all of your sessions, including non-eligible ones, and can't be filtered, so the estimate is for your information only; FLO's records prevail. From spring 2027, your rewards appear in your FLO Wallet, including everything earned since you joined.

Starting in spring 2027, pay for charging on the FLO network and partner networks with your FLO Wallet. Starting in fall 2027, request a cash transfer to an account in your name at a Canadian financial institution. Details will be shared ahead of each launch. Until then your rewards accumulate; they don't earn interest and can't be transferred to someone else.

Yes. FLO reserves the right to modify, amend or otherwise terminate the program for any reason, which could include amendments to Canada's Clean Fuel Regulations or a change in market conditions that affect the feasibility or operation of the Program. Any change will be announced clearly, by email and in the app, with the date it takes effect, and will never apply to charging you've already done: rewards already earned are honoured at the rate in place when you charged. 

Clean Fuel Regulations were one of the multiple factors FLO considered when designing the program, but please note that any rewards that you may earn under the program are not compliance credits under the Clean Fuel Regulations. The rewards are separate from compliance credits and do not give you any share of those credits either, or of any proceeds deriving from them. Participating in the program will give you no ownership of, right to or interest in any compliance credits or any proceeds from them, whether from their sale or otherwise.

The data your eligible charging already generates (station, date, time, duration and kWh) and your FLO account information, used to run the program, calculate your rewards and prevent fraud. FLO collects nothing new for the program and shares data only as needed, with the authorities, verifiers and service providers involved, in aggregated or de-identified form wherever possible. It is kept only as long as required. Leaving the program doesn't change what your connected FLO Home or the app collects. The FLO Privacy Policy applies.

While the program runs and your FLO Home is enrolled, connected to the internet and paired with your account, the duration of its standard limited warranty is extended for the whole of that period. Nothing else changes: the standard warranty terms, conditions and exclusions apply, and claims are handled as usual through flo.com/support. Please note that the warranty covers only the parts.

If you leave the program or the program ends, your FLO Home goes back to its standard warranty, counted from the original purchase date; the extension doesn't restart or lengthen it. Your legal warranty rights are not affected.

Reach our Customer Experience team at flo.com/support. These answers are provided for convenience; the Program Terms and Conditions, the Driver Terms of Use and the Privacy Policy govern your participation and prevail in the event of any inconsistency.