Our commitment to quality and exceptional customer service is at the heart of what we do. We accept returns of uninstalled and undamaged products in their original packaging within 30 days of purchase on our online store. Please note that the cost of returning the item will be your responsibility.

How do I return the product?

To initiate a return, please email us with your order number and reason for return included.

Free Shipping on Home Charging Stations

We are pleased to offer free standard ground shipping on our FLO Home charging stations (X3, X6, X8). This ensures that you receive your charging station without any additional shipping costs.

Shipping Costs for Other Products

For all other products, the shipping cost will be calculated and displayed at checkout. This allows you to review the total cost before completing your purchase.

Order Processing Time

Once an order is placed, please allow 1-3 business days for processing before your order is shipped. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods

We use reliable carriers to deliver your orders in a timely and secure manner. Delivery times may vary depending on your location and the shipping method selected.

International Shipping

At this time, we offer shipping within Canada and the US. 

Contact Us

If you have any questions or need further assistance with your order, please contact our customer support team at service@flo.com.